Frequently Asked Questions
I just signed up for a membership online. How do I get into the gym?
Thank you for signing up with us! To get into the gym, you will need to pick up a key fob. In Richfield, the hours to pick up a key are Monday-Friday from 5am-11am and 4pm-8pm. For all other locations, please give us a call when you arrive at the gym door anytime Monday-Friday 8am-8pm and a 180 Customer Service Representative will let you in electronically and direct you to a key fob.
What hours are the gyms open?
Our gym locations are 24/7 access for our members. For customer service, the Richfield office is open Monday-Friday from 5am-11am and 4pm-8pm. For all other locations, we answer calls and texts Monday-Friday 8am-8pm. If you need to speak to someone in person, all other locations are by appointment only.
My key fob isn’t working and I’m not sure why?
Please contact us at one of our phone lines and our customer service representatives will assist you.
Does my key work for all locations?
Your key fob will work for most locations. You will need to pick up a separate key to access the Payson and Salem 180 Fitness locations. You can pick that key up at either one of those locations during their office hours Monday-Friday 5am-8pm.
Are classes included in the membership?
Yes, classes are included in our memberships at 180 Fitness! Go check them out!
Where can I find the class schedules?
You can find the class schedules posted in each facility, on our website at www.180fitnessgym.com, and on our Facebook page “180 Fitness”. Updates are also occasionally posted on our Instagram page “180 Fitness”.
What are the membership prices and options?
Please send us a text or give us a call at one of our locations and we will send the pricing sheet to your phone number.
Do the gyms have showers/lockers?
Please contact the facility you’re inquiring about by phone call or text and one of our customer service representatives will help.
What does personal training include and how much is it?
Personal training costs vary on the trainer and what you’re looking for. Please contact our Personal Trainer phone line if you’re interested in getting some more information and we can set you up with a free consultation appointment with a trainer.
Where can I submit a request?
You can submit all requests, comments, and questions through our website at www.180fitnessgym.com.
What is the cancellation policy?
For contract (monthly payment memberships), 75% of the remaining balance is due in order to cancel before the agreement is up. There are no refunds for prepaid or monthly payment memberships.
Do I have to make an appointment for tanning and/or spray-tanning?
Yes, tanning and spray tanning are by appointment only and are only available at some locations. Please give a call or send us a text to the location you’re looking to make an appointment with and a representative will assist you.